Reading your tracking timeline.

The timeline on an order is a sequence of scans, not a promise that every hour will show a new line. Each status has a specific meaning. Reading it correctly tells you whether to wait, to call the receiver, or to contact support.

Booked

Booked, sometimes shown as pending, means the order is registered and a pickup request has been sent to the courier. The box is still with you. You can cancel from Orders before pickup is completed, and the amount returns to your wallet. Use this window to fix a wrong address: cancel, then book again. After pickup, edits are not possible.

Pickups are typically completed within 24 to 48 hours, excluding Sundays and public holidays. If nobody has called after 48 hours, check the phone number on the order and contact support with the order id.

In transit

In transit means the package has been picked up and is moving through sorting hubs toward the destination city. A day without a new scan is normal between hubs. Several days with no scan is not. If a shipment has no tracking updates for more than 10 days, support will raise a search with Delhivery. If it is declared lost, a claim follows the policy.

You can follow the same scans on the tracking page with the waybill or LR number, or open the order in your account. The timeline is fed from Delhivery, so it should match the partner scan.

Out for delivery

Out for delivery means the package is at the local centre and with a delivery executive for that day. This is the moment to make sure the receiver’s phone is on. A failed attempt usually becomes another status after the executive marks it. If the address is wrong at this point, it cannot be edited from the booking.

Delivered and cancelled

Delivered means the shipment was handed over. If the carton is damaged, do not accept it, or accept it only with photos of the outer box, the contents, and the label. Report that within 48 hours.

Cancelled means you cancelled the order, or it was rejected before pickup. A cancelled booking before pickup is refunded to the wallet.

• Booked: still at your door, cancellation still open
• In transit: picked up, moving between hubs
• Out for delivery: last mile, today
• Delivered: received, damage reports within 48 hours
• No scan for more than 10 days: ask support to open a search

Contact support with the waybill and the last status you see. A description of the carton, without the number, cannot be traced.