AtlasShip Help Center

Booking a shipment is quick and easy on AtlasShip. Follow these simple steps:

• Log in to your AtlasShip account (using your 10-digit mobile number and OTP).
• Go to 'Book Shipment' from your console dashboard.
• Enter the pickup details (sender name, phone, address, and pincode).
• Enter the delivery details (receiver name, phone, address, and pincode).
• Select the appropriate weight category and enter the number of packages.
• Click 'Confirm Booking' to schedule your pickup. Our delivery partner (Delhivery) will automatically receive the pickup request.

Note: Ensure your receiver's pincode is serviceable before booking. The form will automatically check serviceability when you enter a 6-digit pincode and move out of focus.

We offer four indicative weight categories to accommodate shipments of all sizes:

• Under 5kg: Perfect for documents, small parcels, books, and light accessories.
• 5 to 10kg: Great for medium boxes, clothing, and small appliances.
• 10 to 20kg: Ideal for heavy luggage, larger appliances, and bulk items.
• More than 20kg: For extremely heavy shipments (up to 25kg limit per package).

Important: Please select the weight category that matches your package's actual weight. If the courier hub measures a higher weight, a weight dispute will be raised, and the difference will be deducted from your wallet.

Our shipping rates are calculated dynamically based on three main factors:

• Distance & Zone: The distance between the pickup (origin) pincode and delivery (destination) pincode.
• Weight Category: The selected weight category (under 5kg, 5-10kg, etc.). We send the upper limit of the category to our logistics partners for pricing.
• Number of Packages: The total number of boxes or parcels in your booking.

You can get an instant, transparent price estimate directly on our landing page using our rate calculator, or during the booking process before confirming.

To comply with national safety regulations and courier policies, the following items cannot be shipped under any circumstances:

• Hazardous materials (explosives, gases, flammable liquids, toxic substances).
• Illegal substances, narcotics, and prescription drugs without proper documentation.
• Live animals, plants, or perishable foodstuffs requiring temperature control.
• High-value items like currency, gold, jewelry, precious stones, and bearer bonds.
• Weapons, ammunition, and military equipment.

If a prohibited item is found during courier scanning, the shipment will be confiscated, no refund will be issued, and legal action may be taken.

We partner with Delhivery to offer extensive coverage across 18,000+ pincodes in India. You can check serviceability in two ways:

• Use the 'Serviceability Check' form on our public homepage by entering the pickup and delivery pincodes.
• During booking, the system automatically runs a real-time serviceability check when you fill in the receiver's pincode and click out of the field.
• If a pincode is not serviceable, the system will show a warning and disable the 'Confirm Booking' button to prevent failed orders.